When can I cancel the order?
Customers can cancel the order before the product is billed and shipped.
In case the product is shipped, call us to +91- 9003466189 or write us to [email protected] and inform that you are going to return the product. After conveying please send us the product in the same condition with tag intact. Fold the dress as it was sent.
Within how many days you have to convey for return or exchange?
You have to write to us within seven day through mail [email protected] that you are going to send us the product and the product should reach the adress within 15days. Incase there is a delay in despatching please call us +91-9003466189
How will I get the refund amount?
The amount will be refunded to the account that was used to make an order. It will take 5-10 bank working days to get the amount credited back to your account. Please call or write to us in case if amount not credited to the account in more than 15 days.
Write to [email protected] or call us +91-9003466189
Can I return the product for the next size or other dress?
Yes. You can change the dress for another one for the next size for some other colour or for any other reason. Before calling us choose the dress in the website, make note of the product number and the size. Inform us through the mail[email protected]. Send us back the dress with the same usable condition with tag intact. Write to us the dress you want to to be despatched. In case if the dress you have chosen to exchage is lesser in price then we will initiate refund for the difference amount. Incase the price is on the higher side we will send you link to make the difference amount. Once that is made we will despatch the dress.
Do I have to pay for the courier of exchanged dress?
Yes. You have to pay around Rs 20 - Rs 75 based on the location. We will send you link to make the payment for the courier.
Can I return/exchange the parcel in case of International Shipping?
No. You cannot return/exchange in case of International Shipping as it involves International Courier charge. But in case of Emergency, Return/Exchange can be felicitated if the Customer can return the dress at their own cost and pick the exchange dress.
In any case, SHIPPING AMOUNT will not be refunded once the International Shipment is done.
To which address dress needs to be returned?
Please send us to the following address
Prince N Princess, 25a, vasantha nagar, Near shanthi gears, Singanallur, Coimbatore - 641005, Tamil Nadu, Mobile number : 9003466189